If users cannot find a solution using our automatic dispute resolution system or external online dispute resolution system, they can open a case with our arbitration service, once a case is opened both parties have 7 days to submit evidence stated in the arbitration service policy. After the 7 days period a professional third party will examine the case and enforce the result.
Please note that the current price of opening a case for arbitration is fixed to 49 USDC and is managed by Perpetual3 organization, we are currently working on decentralizing securely this service using decentralized court blockchain models, similar to Aragon court and Kleros.io in order to provide a decentralized arbitration service based on professional e-commerce specialists.
The arbitration process is divided in four phases:
After the verdict from the arbitration process, payment can be enforced by the arbitrator if one of the following condition is met: