Returns are regulated by the merchant return policy and are made simple by our platform, you can contact directly contact the seller and open a return request, based on the situation buyer or seller will pay to the smart contract the required amount to initiate shipping and their package will be picked up in specified location and sent back. In case of disputes a user can use our tools for online dispute resolution and automatic dispute resolution in rare cases you can ask for an arbitration service which will manage the dispute.
We want to provide a seamless experience for users that are accustomed to web3 e-commerce experience and we want to provide a simple return process even in a completely decentralized marketplace.
In case a buyer is not satisfied with a product received, we provide a straightforward process to manage returns, in order to start a return process we provide the following features: